Privacy Policy

Scope of Application

This Privacy Policy applies to your use of our website on different devices (hereafter referred to as, the “Site”).This Privacy Policy applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent, design professional, or an installation or assembly professional) or send us a letter, email or chat. Before submitting information to the Site, please review this Privacy Policy carefully.

Information We Collect and How We Use It

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect when you use the Site; (3) Information we collect from third parties. We use your information in several different ways and what we do with it depends on when we collect it and what we collect.

1. Information you give to us
   • Information you give to us includes details such as your contact information like email address, mailing address, phone number, your account details like password, date of birth, gender, location, preferred language, your payment information like credit/debit card number, security/CVV code, expiration date, your financing information that includes but not limited to your Emirates id number, date of birth and income, your contact history with us such as service call recordings, chat and instant messages, or communications with our social media channels, product reviews, forum posts, survey responses, participation in promotions, and other user-generated content.
   • TREATMENT OF SUCH INFORMATION: We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and to fulfil our contract with you when you place an order. We also use this information to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, or the terms and policies that apply to them. We use your payment information to process payments, fulfil orders, provide refunds and comply with applicable law. We collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products. We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and to personalize, customize and improve your experience.
2. Information we automatically collect when you use the Site
   • Information we automatically collect when you use the site includes details such as your IP address, crash data, cookie data, location data, mobile GPS information, the length of time you spend on the site, your browsing history, page/product views or clicks, what you bought and what you’ve placed in your cart or saved, and other such ‘General Information’.
   • TREATMENT OF SUCH INFORMATION: We use your log data and device information to operate, protect, improve and optimize the Site and to personalize and customize your experience. We use automatically collected information to create and maintain a secure online shopping environment. We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you have had a great customer experience. We may use automatically collected information to perform internal analytics, train our staff, detect and prevent fraud for quality assurance and improve our services and offerings. We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.
3. Information we collect from third parties
   • Information we collect from third parties, includes information provided by you to third party services and linking, connecting, or logging into the Site with your Google, Facebook, Instagram or Twitter accounts. Such information includes your email address, mailing address, phone number and password, your social media handles and other information such as demographic data, fraud detection information and information about you and your activities, experiences and interactions on and off the Site.
   • TREATMENT OF SUCH INFORMATION: We will use information from third party services if you register with us using other services, such as Facebook or Google, including Google’s one-tap login service. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile. We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer rewards, surveys, sweepstakes, contests or other promotional activities. The site may contain links to other websites. Please be aware that Riverhill London is not responsible for the privacy practices of third party websites not operated by Riverhill London, and cannot guarantee the security of any of your Personal Information collected there. Riverhill London encourages you to read the privacy statements of each and every third party website that collects your Personal Information.