Customer Service
Engage in a seamless customer experience with us!
For all your questions and queries, we have compiled a list of those most frequently asked, divided into handy sections, below
For further queries, dial 8003131.
What do you need help with today?
Our Services
The process of choosing and ordering your new made-to-measure curtains, blinds, and accessories, made easy now! Our services to ensure a smooth experience includes:
- Product and style advice
- Free sample service
- Measure & Fitting service
Click here to find out more about all the services we offer.
Order Queries
Placing an order
There are multiple ways to place an order for your made-to-measure curtains, blinds, and accessories.
- You can select your favourite product, fill in the measurements and add it to your cart. Your customized product will be delivered to you within 2 working days.
- Upon filling out the inquiry form available on the website, our experts will visit your home or office to take the measurements and within 2 working days, the customized product will be delivered to you.
What happens once you’ve placed an order?
Once you have placed an order with us, you will receive a confirmation SMS and email with all the important details such as your order number, the items and services you have purchased, and the total price. You will receive SMS and email updates on the progress of your order.
What happens once you have filled out an inquiry form?
If you have filled out the inquiry form, one of our experts will visit your home or office to take the right measurements for your customized blinds, curtains, and other accessories. Upon taking the measurements, the final quotation will be shared with you along with an online payment link.
Ways to pay
We accept a number of payment methods, including most major credit cards.
Delivery
If you have placed the order for your customized products online, you will receive them within 48 hours.
If our team of experts has visited you and collected the measurements for your customized products, your order will be delivered to you within 48 hours post the confirmation of the quotation and successful payment.
Your free sample (up to 4 samples) will be delivered to you within 24 hours after placing the order.
To find out more about delivery services, please click here.
Measure & Fitting
We’ve tried to make this process as easy as possible for you by putting together some easy to follow measuring guides and fitting guides.
We also have a team of experts, who will assist you in this process. Fill in our enquiry form and our experts will visit you within 24 hours.
My Account
Where can I log in to my account?
You can click the account button at the top of the page or you can click this link.
How can I reset my password?
Click here to reset your password.
